HutGrip is a brand of IndigoVerge Ltd., which has its office at 6 Han Presiian str. 1612, Sofia, Bulgaria operates www.hutgrip.com, including the account pages (your “Account Page”) (together the “HutGrip” or “HutGrip Website”).

These are the general Terms and Conditions which govern your use of the HutGrip Website. HutGrip’s Privacy Policy is incorporated into these Terms and Conditions and you can read it here.

Please read these Terms and Conditions carefully. They may change from time to time so it is a good idea to come back and read through them again regularly to stay up to date. Changes will take effect when posted on the HutGrip Website.

If you do not wish to be bound by these Terms and Conditions and HutGrip related Privacy Policy, you should not continue to use or access the HutGrip Website or set up an account.

Orders

All orders must be placed through our website https://www.hutgrip.com

Please note: HutGrip does not consider the receipt of a Purchase Order document as valid submission of an order if this order is not placed through our web site this order do not exist for us. You can’t place an order with us through faxes, emails, phone calls, so please don’t do this.

There are no minimum orders.

Please Note: It may not be possible to cancel your order once it has been placed. To avoid any trouble, please make sure you want everything in your cart before clicking ‘Submit Order’.

Prices

All prices on our web are in EURO currency.

All price discounts are generated automatically at the time when you enter your order depend on the quantity you enter, we do not offer any other discounts than these on our web.

European VAT Registration and Exemption

If you’re a Non-Bulgarian VAT registered business based within the EU economic area you can avoid paying VAT on your purchase with us by taking the following steps:

1. Enter your VALID VAT-ID when you place your order (the VAT-ID field will appear only when you select country within EU economic area).

2. DO NOT place your order until you see the VAT at checkout go to zero.

Requests to refund VAT on purchases made where there is a valid VAT number, but where the VAT-ID was not entered at the time of the purchase and the order is paid and shipped with invoice including VAT, will incur a EUR 30 admin fee to action the refund.

Please be very careful when you enter your VAT-ID, we recommend you to check if it is valid VAT-ID first at VIAS WEB site as when you enter your order we do not do real time check due to the permanent problems with VIES servers they quite often timeout or are down. We check these VAT-IDs before shipping though, so entering incorrect VAT-ID will lead to significant delay in your order processing and it may be hold for several days untill we collect the not paid VAT 20%, so our advice is to enter only VAT-IDs which first you check on above web site and it confirms them. Some countries like Spain and Italy have “internal” VAT-IDs which are not updated to VIES VAT-ID server, if you have such VAT-ID please do not enter it as it is not valid VAT-ID for EU VAT free purchase.

Payments

All orders with us have to be pre-paid. We do not offer any other terms.

PAYPAL: PayPal is fast, easy and efficient and allows people who have PayPal accounts to transfer money easily to us. Opening a new account is free. You can pay with your card via paypal also. There is limit of EUR 2000 for payment by PayPal. If your payment is less EUR 100 there is PayPal service charge of 5% which will be add to your order value. Note that your payment should be sent in EURO currency, payments sent in other currency than EURO will be refunded back and the order canceled. Also please note that the address you fill in your order and the paypal address should match. If paypal and order addresses do not match your order will be put on hold and not processed.

BULGARIAN BANK TRANSFER : available only for orders from Bulgaria, the transfer should be made in Bulgarian Leva, your order BGN equivalent will be written in the confirmation document you receive for your order. Please use your order number as a reference for your payment, or we may not be able to identify your funds and process your order.

FOREIGN BANK TRANSFER : You may transfer payment from your bank outside of the Bulgaria to our bank. All charges, made by your bank and middle banks must be paid by you. Please chose the ‘Bank T/T’ option at checkout, and you will be sent an e-mail with IBAN and SWIFT account details. Please use your order number as a reference for your payment, or we may not be able to identify your funds and process your order. Orders where payment has not been received 15 working days after the order was placed will be cancelled. Please note that bank transfers usually take few business days to move the money from one account to other. We will not ship your order until your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order. Due to the high cost of accepting bank trasnfers all orders paid by bank transfer are subject to bank handling fee if your order is below EUR 1000.00; The bank handling fee is EUR 30 if the payment is sent form country outside Europe Union. Payments from European Union countries which use SEPA transfers are not subject to bank handling fees.

REFUNDS: We will issue refunds via store credit or PayPal. In case we need to return you money for paid to us with a card contracted or delivered / performed goods or services, we will refund you by a credit transaction on the card used for the original purchase.

Shipping

We will ship your order in 3 working days after the payment receipt. All orders are shipped on first come first serve basis. For us all orders are equal urgent and we do not prioritize one order for behalf of others.

Usually 90% of the orders which are paid before 10.00 AM Bulgarian local time (GMT+2) are shipped the same day and these with payment received after 10.00 AM are shipped the day after we receive the payment, but we say we ship in 3 working days as sometimes there are many orders to process and this require additional time, so please always consider that your order will be shipped in 3 working days, if we ship faster we are sure you will not complain 🙂

Broken Items during shipment

Note: claims for broken items can be made only if your shipment was insured. When you have shipment with insurance, please always check the shipment content in the presence of the courier when receive it. If there are broken items make official claim. If you do not make claim and you find items broken later when the courier is not present the courier company may decide that you broke the item after the delivery and not accept the claim. We will need this claim reference to deal with insurer.

Incorrect addresses

Orders which have incorrectly filled addresses usually got non delivered and return back to us. In case of post shipments there are no additional fees for the returns, when parcel returns we just refund the cost of the boards without the shipping charge.

The courier companies are more flexible but if for some reason the customer didn’t provide correct phone or address and is unreacahble there are two options – the parcel to be destroyed or to be returned back. Note that shipping back charges are ALWAYS several times higher than the special shipping charge we have from the couriers and it may be up to 5 times more expensive.

Shipping options

NOTE: HutGrip cannot be held responsible for damaged, lost, or stolen packages for non insured parcels.

If you want to add insurance please check the insurance checkbox on the checkout page.

Note that all times quoted below are for WORKING days and exclude weekend days, also if your country is outside EU there may be additional delays caused by import export procedures and customs clearances.

AIRMAIL: This is not-insured, non-trackable POST service. We allow only orders under EUR 100 to be shipped with this service. Delivery to Europe usually takes 1-2 weeks, outside Europe 2-5 weeks. Once we ship by POST there is no way to track or trace where is your shipment or if it stolen, missing etc. Be careful and use this shipping option on your own risk. If you choose this shipping option, we can’t do anything to help you with your parcel once we ship. Orders sent by post will not have a proof of postage.

DPD CLASSIC: This is Road service very suitable for shipments with higher weight, usually arrives in any European destination for 1 week. All parcels shipped by DPD have automatic Limited insurance for up to 520 EUR per parcel, with online tracking at www.speedy.bg DPD do not deliver to post boxes.

UPS EXPRESS SAVER: This is the service with best performance / value ratio. We got exclusively low rates for UPS EXPRESS SAVER shipments and the parcels shipped with this option usually arrive in 2-3 days in Europe and few days more for Rest of the World. By default this service is not insured, online tracking is available at www.ups.com. UPS do not deliver to post boxes.

UPS STANDARD: This is road service like DPD but is with better price for small packages 1-3 KG for some destinations. By default this is not insured service, online tracking is available at www.ups.com. The parcel usually needs 1 week to arrive to you.

DHL: This is good price and very fast service. Our own monitoring show that all parcels we ship with DHL usually are delivered in average 1.5 days, this means large portion of the shipments are delivered next day. By default this is not insured service, online tracking is available at www.dhl.com. DHL do not deliver to post boxes.

TNT EXPRESS: This is good price and fast service for most of the Europe destinations, but not as fast as DHL for other parts of the world. By default this is not insured service, online tracking is available at www.tnt.com. The parcel usually needs 1-3 days to arrive to you. TNT do not deliver to post boxes.

FEDEX INTERNATIONAL PRIORITY: This is expensive service but preffered in some parts of the world. By default this is not insured service, online tracking is available at www.fedex.com. The parcel usually needs 2-4 days to arrive to you. FedEx do not deliver to post boxes.

SPEEDY: This is for shipments only inside Bulgaria, they are express for next day delivery and economy for two days delivery. Note that some remote destinations may take three or more days, refer to Speedy transit time calculator for this.

PLEASE NOTE: all transit times above are just based on past experience the courier companies from time to time may deliver for more than the quoted above time. We will not refund your shipping charges if any of the above transport companies fail to meet above quoted delivery times.

Imports and duties

Any duties and taxes for international shipments are the responsibility of the customer.

HutGrip is not responsible for any extra charges once the original package has been shipped.

If the customer refuses to pay these extra import charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.

Please consult with your local import customs authorities about the import duties and taxes you have to pay before ordering.

Note that as written above the courier shipment returns may be several times higher than the special price we have for shipment from Bulgaria, so in some cases the shipping back charge may be higher than the order content in such situation if the customer refuse to accept the parcel and pay the import duties the parcel we will order the courier to distroy the shipment at destination and not deliver back and no refund will be made to the customer.

Warranty

All goods we sell are new, factory fresh and tested before enter our stock. Only very rarely does an item not function at first use. If this happens, we will do our very best to replace it as long as the below conditions for return are met.
Please check your order as soon as you receive it. Any goods to be replaced must be returned within 7 days.

The warranty covers manufacturing defects and faulty components, please note that warranty do not cover problems due to unproper use, over voltage abuse, ESD shock, unproper handling etc.

Returns

All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned, to HutGrip at the address listed on your order invoice.

HutGrip will not accept goods that have clearly been used more than the amount needed to evaluate their functionality.

If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge on the customers part, no refund will be made, but the goods will be returned to the user at their expense.

All returns must be authorized by an RMA Number. Email us for authorization number before shipping back any merchandise. Please include your name, phone number and order number in your email request.

Returns for any unaffected development board, programmer, tools, and cables permitted within 7 days from the date of receipt of merchandise. After such time, all sales are considered final.

Returns of incorrect ordered items are allowed subject to a 10% restocking fee. What is unaffected? If you hooked it to power, you affected it. To be clear, this includes items that have been soldered to, or have had their firmware changed. Because of the nature of the products we deal with (prototyping electronic tools) we cannot allow returns of items that have been programmed, powered up, or otherwise changed post shipment from our warehouse.

All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise ‘played with’ merchandise will not be accepted.

All returns must include all the factory accessories which come with the item. This includes any In-Circuit-Serial-Programming cables, anti-static packing, boxes, etc.

With your return, enclose your PO#. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on this letter, and on the outside of the shipping box.

Please note : It is your responsiblity to ensure that returned goods reach us. Please use a reliable form of shipping. If we do not receive your package we will not be held liable.

Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us or returning working items to you.

Your personal details and Privacy Policy

We won’t share your personal details with any third party other than as set out in Hutgrip’s Privacy Policy. Subject to and in accordance with our Privacy Policy, we may use your details in administering your activities and other marketing activity.

When you register in HutGrip Website you provide us with your email address. Once you register on the HutGrip Website we will be able provide personal information about yourself (to add a picture of yourself, set your name, web-site, etc.) or provide your comments on various matters, including in your status updates.

Our Privacy Policy forms part of these Terms and Conditions. By agreeing to these Terms and Conditions you also agree to the way we use and protect your personal information. HutGrip aims at all times to act in compliance with all relevant data protection legislation.

Availability of and changes to the HutGrip website

We will try to ensure that the HutGrip Website is available continuously but do not guarantee uninterrupted access to or the operation or availability of the HutGrip Website and we reserve the right to change, suspend or discontinue all or any part of our online services at any time with or without notice.

There may be times when our online services are temporarily unavailable. This most regularly occurs because of planned maintenance. We will try to inform you in advance of any such suspension arising through a general notice on our site but this may not always be practicable.

Failure to Comply with these Terms and Conditions

If you break these Terms and Conditions we reserve the right, at our sole discretion, with or without notice:

  • to delete any content and
  • to prohibit you from using all or part of the HutGrip Website.

Disclaimer and Limitations of Liability

You use the HutGrip Website at your own risk. In no event will HutGrip be liable (whether for breach of contract, negligence or any other reason) for any loss, or direct, indirect, incidental, special, punitive or consequential damages whatsoever resulting from or which you may claim that you have suffered through, your use of the HutGrip Website. This limitation of liability includes, but is not limited to, loss of profit, loss of revenue, loss of sales, loss of goodwill, loss of bargain or loss of opportunity and any indirect, consequential or special loss howsoever arising.

Nothing in these Terms and Conditions shall exclude or limit HutGrip’s liability for death or personal injury resulting from its negligence or fraud or any other liability which may not be excluded or limited by applicable law.

HutGrip makes no warranties or representations, express or implied, in connection with the HutGrip Website or about the accuracy or completeness of the HutGrip Website’s content.

Please be aware that the HutGrip Website may provide access to other websites by linking to them. HutGrip makes no warranties or representations, express or implied, in connection with any such other websites or about the accuracy or completeness of the content of any of the websites or other organisations linked to the HutGrip Website. HutGrip is not responsible for the data policies (including data protection and cookies), content or security of these linked websites, nor do we necessarily endorse their content or practices. HutGrip will not be a party to or in any way responsible for any transactions concluded between you and any such charity or organisation and you should exercise your own judgment as appropriate, as with any such dealings.

Moderation Policy

Contributions and comments must be civil and tasteful. We welcome constructive and polite comments. We will remove all comments which are deemed to be offensive if they are; unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable.

Contributions that we believe are mean spirited or have been posted with the intention of causing trouble in our online community are also unwelcome. Please bear in mind that users of all ages and abilities may be taking part in the community when contributing and responding to others’ contributions.

We do not allow spamming (that is, continual repeated submission of the same or very similar contributions) so please do not re-submit your contribution several times to one discussion, or on several different discussions. Advertising and promotion are not allowed, and all advertisements will be removed as soon as we become aware of them.

Any inappropriate, vulgar or offensive user names will not be tolerated.

Deliberate misuse of the complaints facility is not permitted. If you persist in lodging unfair or inappropriate complaints against other users, then your own use of the HutGrip Website may be prevented in future.

If you want to report a comment or any other content on the site, email support@hutgrip.com

General

These Terms and Conditions are issued and concluded in English. Communications between HutGrip and you will be in English and will generally be conducted by letter, phone or email using the most recent details that you have provided to us. If you have any complaints or wish to contact us for any other reason our details can be found on our Contact us page

These Terms and Conditions are only intended to be enforceable by you and HutGrip. A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms and Conditions.

We may amend these Terms and Conditions at any time. The current version will always be on the HutGrip Website – we can provide previous versions that applied to you upon request.

These Terms and Conditions and any non-contractual obligations arising in connection with them are governed by Bulgarian Law and are subject to the exclusive jurisdiction of the Bulgarian courts.